1. Services
-
All nail services are non-refundable once they have been completed.
-
If you are not satisfied with your service, please inform us before leaving the salon so we may address your concerns immediately.
-
We may offer a complimentary redo or adjustment within 48 hours of your original appointment, at our discretion.
-
Redo services apply only to issues related to workmanship and do not cover damage caused by misuse, accidents, or normal wear and tear.
2. Products
-
Unused and unopened retail products may be eligible for exchange or store credit within 7 days of purchase.
-
Products that have been opened, used, or damaged are not eligible for return or refund.
-
Original receipt or proof of purchase is required for all returns or exchanges.
3. Gift Cards
-
Gift cards are non-refundable and cannot be redeemed for cash.
-
Lost or stolen gift cards cannot be replaced.
4. Deposits
-
Deposits made for appointments are non-refundable.
-
Deposits may be transferred to a future appointment if rescheduling is made with at least 24 hours’ notice.
5. Cancellations & No-Shows
-
Cancellations made less than 24 hours before the appointment time may result in forfeiture of the deposit.
-
No-shows may be charged the full service amount and may be required to prepay for future bookings.
6. Online Bookings
-
Refunds for online bookings, if approved, will be processed to the original payment method.
-
Processing times may vary depending on your payment provider.
7. Exceptions
-
We reserve the right to refuse returns, refunds, or redos in cases of repeated abuse of this policy.
-
This policy does not affect your statutory consumer rights under applicable law.
8. Changes to This Policy
-
We reserve the right to update or modify this Returns & Refunds Policy at any time without prior notice.
-
Any changes will be effective immediately upon posting.
